Mercantile Agents | Management | IMA Member

About Us

30+ Years of Experience in the Mercantile Industry

Civic & Commercial Mercantile Services commenced operating in Canberra in the late 1980s and was quickly accepted as the preferred supplier of Process Service in the ACT.

Civic & Commercial Mercantile Services have a long history as members of the Institute of Mercantile Agents (IMA) since inception.

The business was sold in the late 1990s and was operated purely as a process servicing and field call services business until purchased by Paul (current Director) in 2007.

Paul attended the IMA conference and quickly became known to his interstate colleagues and commenced repossessions in 2008 for a number of national organisations, Paul has grown that side of the business.

Several other services including, skip trace services, court attendance, document lodgement and real estate lockout activities have been added to the services offered.

Mission

“To provide a high quality and timely service for our clients.”

Vision

“Continue to build improved services and access for our clients to assist in their organisational goals.”

Service Specialities

Commitment towards the community

Accredited and well experienced staff

Authentic process serving

First-rate service quality and compliance

Attentive field call services

Tailored commercial mercantile service

Handling a range of local and regional Government services

Civic & Commercial Mercantile Services
works to a defined set of business values:

Our clients depend on the reliability and consistency of our firm to conduct business on behalf of their clients in an honest, ethical and efficient manner.
Civic & Commercial are committed to delivering these services with fairness, loyalty and confidentiality. Our clients rely on our integrity and ability to ensure an optimal outcome.

Key Personnel

Paul Noonan

Director, Licensed Commercial Agent

Paul commenced with Civic & Commercial in 2001 as a part-time Process Server and Field Agent.

Paul comes from a varied employment background, including Military, Public and Private sector positions. Paul holds Advanced Diploma’s in both Business Management and Human Resources.

In 2007, Paul purchased the business and commenced concentrating on the expansion of the services offered, whilst keeping in mind the personal touch required in dealing with sensitive matters, which has proven to be a successful strategy.

Paul is a hands-on operator and is often out of office completing tasks he expects his staff to also undertake. As such, Paul has a good grasp of what is occurring in the field.

Paul has an excellent relationship with his clients developed on trust and getting the job done.

Paul is happy to take your calls in regards to any of the services offered by Civic & Commercial.

Kaylah Noonan

Manager, Process and Field Services – Licensed Process Server

Kaylah joined the Civic & Commercial team in 2011 and quickly became an important member of the business.

Kaylah’s position as Manager, Process and Field Services, sees her facilitate the day to day operations of the business, ensuring the smooth running of the office including staff resources and all field agents.

Kaylah, joined Civic & Commercial with an impressive private enterprise employment background and as such has been able to adapt the knowledge obtained to assist in her current duties.

Naomi Woodward

Office Administration – On-road Process Server

Naomi has been with the team at Civic & Commercial since 2016 and in that time has had a hand in all aspects of the business be it undertaking the jobbing out of the daily run, preparing affidavits or closing off return interstate jobs to our clients.

Naomi is part-time two days a week, which fits in with her busy home life as a mother of four.

Naomi has in the past 6 months taken a shining to process serving our day run throughout Canberra to all businesses and in addition to this Naomi has shown a flair in conducting field call services.

Tanisha Jory

Office Administration

Tanisha commenced at Civic & Commercial in February 2020 as an office junior assisting the team in all office duties. Tanisha displayed a work ethic beyond her years and experience and has now quickly become a valued and important member of the team.

Tanisha now undertakes all administrative duties of the office and is in regular contact with clients via phone and email, for updates or clarity of instructions.

Tanisha assists Kaylah in the daily running of the office and attends to ensuring the work is arranged for our team of night agents.

Testimonials

“We have engaged the services of Civic & Commercial as our agent in the ACT for well over a decade. Paul and his team are well versed in the required procedures for service of Victorian issued process and have always acted promptly and professionally with a ‘can do’ attitude. Civic & Commercial have repeatedly been of great assistance to our firm. Highly recommended!”

Adam Beggs – Operations Manager
Effective Service (Aust) Pty Ltd
Melbourne VIC

“Paul and the team at Civic & Commercial have provided high quality and reliable services to our firm for nearly 15 years and can be trusted with the most difficult and sensitive matters. They go that extra mile to ensure optimal outcomes.”

John Solomon

“Paul and his Team at Civic & Commercial Mercantile Services has been a valued and trusted sub-contractor of Australiawide Mercantile Agency since 2011. Providing services to Tier 1 and Tier 2 Clients in the Finance Industry, with our core focus on Collection and Repossession work on behalf of Financiers in Australia. We are proud to be associated with Paul and his Team.”

David Combrink – President of the IMA
Kobie Combrink – General Manager Compliance and Operations
Australiawide Mercantile Agency

“Civic & Commercial are a reliable, knowledgeable, trustworthy and friendly firm. We enjoy working with the team, and it is great to have someone to rely on to get the job done right. Five Star recommended!”

Allyson Hogan – Principal Solicitor & Legal Director

Namadgi Legal

5 stars for 5 star service. The team at Civic and Commercial always go above and beyond to assist me with my matters and always keep me updated on my files. Highly recommend.

Danielle Hiscox